Claims Education Magazine® was published by International Insurance Institute, Inc. from 2005 to 2022. All issues can be viewed/downloaded using the links below. A special thanks to all of our customers who helped to make Claims Education Magazine so successful.
Summer 2022
Feature Story:
Successful Claims Education Conference held in New Orleans
Fall 2020
Training Talk
Feature Story:
HERNDON & ASSOCIATES: In the Line of Fire
Spotlight Story:
SHELTER INSURANCE: Best in Class for Customer Service and Employee Satisfaction
Feature Course:
Webinar-Based Training Program
Claims Professional Books:
Featured Book this Issue: AWESOME CLAIMS CUSTOMER SERVICE - Part 1
Spring 2020
Training Talk
Feature Story:
LATITUDE SUBROGATION BLAZING THE TRAIL with New Vehicle Inspection Recovery Program (VIRP)
Second Story:
TRUST ABOUNDING
Third Story:
THIS AIN'T NO DISCO
Spotlight Story:
15th Annual Claims Conference POSTPONED DUE TO COVID-19
Spotlight Story:
Congratulations to the 2020 Distinguished SCLA Designee Award Winner!
Feature Course:
Webinar-Based Training Program
Claims Professional Books:
Featured Book this Issue: THE CLAIMS COOKBOOK: A Culinary Guide to Job Satisfaction
Winter 2020
Training Talk
Feature Story:
QUALITY vs. QUANTITY
Second Story:
PASSION FOR LEARNING LEADS TO COMPREHENSIVE TRAINING PROGRAM AND NEW CAREERS AT SECURITY FIRST
Claims Professional Books:
International Insurance Institute offers a variety of publications that are sure to be an invaluable addition to any claims professional’s tool box.
Feature Course:
Real-Life Time Management for Claims
Fall 2019
Training Talk
Feature Story:
BIG FUN in the BIG EASY: 14th Annual Claims Education Conference Held in New Orleans
Second Story:
How to Build a Team of GREAT COMMUNICATORS to Enhance Corporate Culture and Claims Handling
Feature Course:
Awesome Claims Customer Service: The Next Level
Spring 2019
Training Talk
Feature Story:
CONSIDER IT DONE: ClaimFox Saves Time and Money for Carriers
Second Story:
LAISSEZ LES BON TEMPS ROULER (Let the Good Times Roll)
Third Story:
TERESA HEADRICK CELEBRATES 25 YEARS OF SERVICE TO LOCAL CHARITY
Feature Course:
Teaching and Coaching for Managers
Fall 2018
Training Talk
Feature Story:
Built to Last
Partnership | Latitude:
The Subro Cavalry
Spotlight:
MICHELLE ANDERSON Sees the Big Picture
Feature Course:
Effective Recorded Statements
Summer 2018
Training Talk
Feature Story:
COPART: Making a Positive Impact since 1982
Second Story:
LAISSEZ LES BON TEMPS ROULER (Let the Good Times Roll): Successful 13th Annual Claims Education Conference Held in New Orleans
Partnership | Latitude:
Very Special Thank You
Feature Course:
Real-Life Time Management for the Insurance Professional
Fall 2017
Training Talk
Feature Story:
There's No Place Like Home
Feature Course:
Leadership Skills for Leaders
Summer 2016
Training Talk
Feature Story:
Going for Championship Performance
Feature Course:
Leadership Skills for Leaders
Spotlight: Tonee West
Winter 2016
Training Talk
Feature Story:
Living by Core Values
Feature Course:
Summer 2015
Training Talk
Feature Story:
Leadership Concepts for Leaders
New Course:
Professionalism in Claims
Spring 2014
Training Talk
Feature Story:
Customers Will Listen to You, When You Start Listening to Them
New Course:
Negotiating with Property Contractors
Winter 2012
Training Talk
Feature Story:
He's a Claims Man
Feature Story:
The Claims World Loses One of Its Best: Mike Noakes
Spring 2012
Training Talk
Feature Story:
Ambassadors in the Field
Feature Story:
Conference Comes Full Circle
Winter 2011
Training Talk
Feature Story:
Plymouth Rock Lives It's Brand, and Proud to be More Than Just Insurance
Feature Story:
Oh Her? She’s New: A Lesson in Attitude and Performance
Spring 2011
Training Talk
Feature Story:
Online Claims Training Program Expands: Critical Thinking for Claims Professionals Added to Curriculum
Fall 2010
Training Talk
Feature Story:
Online Claims Training Program Expands: Time Management for Claims added to curriculum
Summer 2010
Feature Story:
5TH Annual Claims Education Conference Earns Superbowl Status
Spring 2010
Feature Story:
While Others Wait, Some Invest in Training, Part III
Feature Story:
Claims Education Conference and the Superbowl Champs
Training Talk
Dec 2009
Training Talk:
Where Do You Stand?
Feature Story:
While Others Wait, Some Invest in Training, Part II
Feature Story:
Tips for Negotiating with Attorneys
Manager Spotlight:
Teresa Headrick
Oct/Nov 2009
Training Talk:
Falling Back on Training
Feature Story:
Tips on Taking Statements and Information Gathering
Feature Story:
While Others Wait, Some Invest in Training
Aug/Sept 2009
Training Talk:
Taking Care of Business
Feature Story:
Education and Beauty
Manager Spotlight:
Paul Balbresky, ITP, MEd, CLU
Mar/Apr 2009
Training Talk:
A New Season Awaits
Feature Story:
Placing the Bets: Making Good Training Decisions During Slow Times
Quick Tips for Claim Professionals
Jan/Feb 2009
Training Talk:
Welcome to Our Launch!
Feature Story:
Lessons in Customer Service and Attitude
The Future of Training : III Launches On-Demand Video Learning for Claims Professionals
Manager Spotlight:
Grace Strahl
Fall 2008
Cover Story:
Blogs and Wikis and Gen Y — OH MY! Technology’s Impact on Training
Feature Story:
Saying It the Right Way: Claims Telephone Techniques — The Good and Bad
On Course:
A New Look at an Old Friend
Student of the Quarter:
Jeske Shoots Up the Ladder
Manager Spotlight:
Visconti Uses Versatility
Trainer of the Season:
Gutcher Raises Fraud Awareness
Training Reminders:
Lessons of the Past
Summer 2008
Cover Story:
Critical Thinking for the Claim Professional, Part III
Feature Story:
Sun, Sand, and the Claims Education Conference
Feature Story:
The Marine Claims Guide
On Course:
Surveying Team Strengths and Weaknesses
Student of the Quarter:
Patti Rutzinski: The Journey Is the Reward
Manager Spotlight:
The Mardi Gras Meeting
Trainer of the Season:
Martha Bright: A Shine in a Rouch Stone
Training Reminders:
Tracking the Claim Staff's Training Needs
Winter 2008
Cover Story
Luck: Where Preparation Meets Opportunity
Managing Reputational Risk Through PE
Manager Spotlight
Trainer of the Season
On Course
Interviewing Tips to Hire Great Adjusters
Training Reminders
Fall 2007
Cover Story
Understanding and Addressing Crisis for Catastrophe Adjusters
Order Out of Information Chaos
Desire for Excellence
I.I.I. Pro Bono Duty Pays Off in New Orleans
Class Acts
Manager Spotlight
On Course
Training Reminders
Summer 2007
Twice as Nice
It's My Honor to Introduce…Her Honor
Building the Future of the Claims Industry through Continual Education
Class Acts
Manager's Spotlight: Make Your Best First Impression
On Course: Claims Training for the Goal-Oriented
Training Reminders: Staying the Course
Spring 2007
Spring into Training
The battle of the givers vs. the takers
Message of responsibility & attitude
The Nashville Connection
Readers Respond
Out of SITE
Empathizing with customers
Class Acts
Manager Spotlight
On Course
Training Reminders
Winter 2007
Who's Picking Up the Claims Trash
Dive in Headfirst to the 2007 Conference
Take Hold of Your Career Through Personal Development
III Supports Emeril Lagasse's Carnivale du Vin
New Orleans Rebuilding--Still a Long Way to Go
Claims Training Benefits From a Little Spicing Up
Never Stop Learning
Class Acts
Manager Spotlight
New Courses
On Course
For Members Only
Fall 2006
Re-Energize Your Career Through Training & Education
Special Conference Report
Interpersonal Skills: Avoid the Hammer!
Training Talk
Class Acts
Manager Spotlight
New Courses
For Members Only
CareerPath
Training Tips
Summer 2006
Stop Whining, Start Shining
Learning and the Customer Experience
Meeting the Challenges of Time Management
Training Talk
Sonoma Conference Report
Class Acts
Manager Spotlight
Chairman's Corner
OnCourse / CareerPath
Training Tips
Winter 2006
Make Time for Continuing Claims Education
Claims Education Conference
Above all else: There is attitude
Training Talk
Student of the Quarter / Trainer of the Season
HonorRoll
CareerPath Sponsors
Summer 2005
Step carefully around the interview pit
Drink from the cup of success
A Velvet Hammer Can Expedite Negotiations
Training Talk
Student of the Quarter
Trainer of the Season
Honor Roll
CareerPath Sponsors